Exchange & Return & RefundReturns and Refunds. No Questions Asked and Unconditional.
You may also contact us and we will send a copy of the receipt to your email address.
Since the diversity of relevant plans in the market, you need to discuss with your vision insurance provider to confirm the possible reimbursement before your order placed.
Additionally, wcolo is tested and certified regularly to pass internet security test. Learn more about our security measures by reading our Privacy & Security Policy.
Yes, we deliver products worldwide. there are two kinds of delivery methods for customer to select, international flat rate service, and international Express service, the Taxes and/or Duties will be included.
Additionally, some extra restrictions also maybe be imposed on international export / import destinations. Anyway, we will discuss with you in any cases to ensure an unimpeded process.
If your item is on back order or does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal timeframes.
You can return or exchange a product within 30 days of receiving your order, and get refund once we receive it. Unconditional so No Need any Reasons.
Return instructions vary by return/exchange type and country/area, so please contact our customer service for detail instructions and return place for your specific scenario.
If you are exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product. Products covered under warranty can only be replaced or repaired, not refunded.
If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the costs of shipping your item back to us.
We pride ourselves on quality, so we want your lenses to provide you with such crystal clear vision that you forget you are even wearing glasses. If you find your prescription lenses are anything less than perfect, we will remake your lenses in the same frame absolutely free.
And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. Even if your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 40% of the retail cost.