Exchange & Return & RefundReturns and Refunds. No Questions Asked and Unconditional.

Where i can get coupons & discounts?

We do have some online campaigns sometimes  and issue coupons & discounts non-scheduledly, you can search our website or discuss with our customer service for possible one(s). Another way is you may get coupons from other  WCOLO Affiliates, since they are able to produce coupons with their extra balance in their earning account. Furthermore, if you participate WCOLO Affiliate Program, you can enjoy affiliate discounts for shopping from yourself and your downline team members (some conditions need to be satisfied).

Do I have to create an account to order from wcolo.com?

No, you can choose to check out as a guest. However, creating an account allows you to save your personal information and other preferences that can make shopping on wcolo.com quicker and more convenient in the future. Furthermore, As a registered customer, you are eligible to participate WCOLO affiliate program, enjoy shopping and earning simultaneously.

Why do you need my phone number?

Our professionals will be able to personally call you if they notice a problem with your order, such as an expired or incorrectly entered prescription, to see how you would like to handle the issue.

Where is my order receipt?

You should have received a copy of your order receipt at the email address used to place your order. However, if you didn’t or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.

You may also contact us and we will send a copy of the receipt to your email address.

How can I cancel my order?

May I use my vision insurance to pay for my glasses or contacts?

Since the diversity of relevant plans in the market, you need to discuss with your vision insurance provider to confirm the possible reimbursement before your order placed.

What forms of payment do you accept?

Wcolo.com accepts PayPal, and all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diner’s Club. etc.

How do you ensure that my personal and payment information is secure?

Wcolo.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.

Additionally, wcolo is tested and certified regularly to pass internet security test. Learn more about our security measures by reading our Privacy & Security Policy.

Do you ship internationally?

Yes, we deliver products worldwide. there are two kinds of delivery methods for customer to select, international flat rate service, and international Express service, the Taxes and/or Duties will be included.

Are there any additional fees associated with international shipping?

Yes. there do have some difference between international and local delivery. Depend on diversity of policies in different countries, sometimes it is even cheaper for international delivery. Base on the products ordered and delivery address you input, the total delivery fees will be generated automatically and shown at checkout.

Are there any international addresses that you can't ship to?

Yes, there are a few countries and/or areas that we can’t ship to, due to trade restrictions. If you do not see your place listed in the International Shipping Rates drop-down menu on our shipping options, then we do not ship to that location at this time.

Additionally, some extra restrictions also maybe be imposed on international export / import destinations. Anyway, we will discuss with you in any cases to ensure an unimpeded process.

How long will it take to receive my order?

Depend on your delivery address, shipping methods and package ordered, non-prescription eyewear usually takes 7-14 business days to receive, prescription eyewear orders typically take 10-17 business days to receive, due in part to our rigorous quality-control process.

If your item is on back order or does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal timeframes.

Do you offer free shipping?

Yes, we offer free shipping. If your order amount is more than USD $50 and satisfy other necessary conditions, the option for free shipping will appear automatically at checkout. Free shipping does not apply to some special products, excluded delivery address and some exchange / return orders, etc.

How will I know if my item is on back order?

You will receive an email at the address you provided to inform you that your item is on back order. Sometime you will also receive a call from our customer service.

What happens if I don't receive my order after it ships?

You have 30 days from receipt of the shipment confirmation email to notify wcolo.com that you have not received your item, otherwise we cannot be responsible for lost shipments.

What is your return/exchange policy?

You can return or exchange a product within 30 days of receiving your order, and get refund once we receive it. Unconditional so No Need any Reasons.

How do I return or exchange an item?

Return instructions vary by return/exchange type and country/area, so please contact our customer service for detail instructions and return place for your specific scenario.

How long do I have to exchange or return an item?

If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 30 days from the date you received your item to return the product.

If you are exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product. Products covered under warranty can only be replaced or repaired, not refunded.

Do I have to pay shipping fees again if I return or exchange an item?

If you are returning or exchanging your item because the order is wrong or the product is damaged, wcolo.com will provide you with free return shipping labels for local shipping service. For international returns, we do not provide reimbursement for return shipping.
If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the costs of shipping your item back to us.

Is the damage to my glasses covered under your warranty?

In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Products damage covered under warranty can only be replaced or repaired, not refunded.

How long does your warranty last?

Our frame and lens warranties cover products for one year from the date you received them.

What do you mean by 30 Days Lens Guarantee?

We pride ourselves on quality, so we want your lenses to provide you with such crystal clear vision that you forget you are even wearing glasses. If you find your prescription lenses are anything less than perfect, we will remake your lenses in the same frame absolutely free.

And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. Even if your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 40% of the retail cost.